BVIEC Moves to Paperless Billing
The BVI Electricity Corporation (BVIEC) will stop routinely issuing printed electricity bills from February 16, 2026, as it begins a phased move to paperless billing. From April 1, 2026, printed bills will only be provided on request for a fee of $5.00, with limited exceptions for official uses such as proof of address and legal matters.
The BVI Electricity Corporation (BVIEC) has announced a phased transition to paperless billing aimed at improving service delivery, speeding up access to account information and reducing paper waste. According to a BVIEC press release, printed bills will no longer be issued routinely beginning February 16, 2026.
During this first phase, printed bills will still be made available for specific official purposes — including proof of address, banking requirements, matters involving the Financial Services Commission and legal issues. From that date, BVIEC will discontinue routine printed bills entirely.
Customers who need a paper copy thereafter can request one but will be charged $5.00 per bill. BVIEC said the move supports faster customer service, fewer delays associated with mailed statements and aligns with the corporation’s goals for more efficient and environmentally responsible operations.
BVIEC emphasised that a current printed bill is not necessary to make payments. Customers paying in person can provide their BVIEC account number or present a copy of a previous bill to complete payments. The corporation also encourages customers to sign up for electronic billing by ensuring their email address is registered with BVIEC’s customer service department.
Customers already registered in the system will automatically receive their monthly bills by email; those not registered can get help at BVIEC offices. For BVI residents, the change offers both convenience and potential challenges. Electronic bills provide quicker access and reduce the chance of postal delays, but residents without reliable internet or email — including some elderly and remote customers — should arrange alternatives.
BVIEC advises customers who require printed bills for official transactions to plan ahead: update contact details with BVIEC, register an email address if possible, and check with banks or other agencies whether electronic bills are accepted as proof of address. The corporation’s announcement follows a wider regional trend among utilities toward digital statements and customer portals.
Customers with questions or needing assistance with email registration or special billing circumstances should contact BVIEC customer service or visit local BVIEC offices for support. BVIEC said the paperless billing initiative is part of its ongoing efforts to enhance operational efficiency and customer convenience while reducing environmental impact.
Primary source: VINO