BVIEC's online payment portal back online after
The BVI Electricity Corporation (BVIEC) says its online payment portal, which was taken offline for upgrades on October 2, 2025, is back online effective October 9, 2025. The company warned customers that upgrades are still in progress and minor interruptions or slower responses may be experienced, and encouraged continued use of alternative payment options if needed.
The BVI Electricity Corporation (BVIEC) has restored its online payment portal after taking the system offline for upgrades on October 2, 2025, the company confirmed on Thursday, October 9, 2025. BVIEC, the territory's sole electricity supplier, initially removed the portal from service to deliver what it called stronger, smarter and more convenient digital services.
In its earlier announcement, the corporation urged customers to use the CIBC Caribbean App or to pay in person at BVIEC offices in Long Bush, Tortola, and Virgin Gorda while work was under way. During the outage some customers reported difficulty completing payments using the suggested alternatives — in particular problems with in-person payments and the CIBC Caribbean App — a concern detailed in local reporting by Virgin Islands News Online (VINO).
BVIEC acknowledged public feedback and said it had listened to customers as it worked to improve its systems. In a statement posted and quoted by VINO on October 9, BVIEC said: 'We've listened to your feedback and are pleased to share that, effective today, our Online Payment Portal is back online to make bill payments more convenient for you.' The company thanked residents for their patience and understanding while the upgrades continue.
BVIEC also cautioned that the work is not yet complete. Customers may experience minor interruptions or slower response times from the portal as technicians finalise the upgrade process. 'This is part of the ongoing upgrade process as we work behind the scenes to improve overall performance,' the statement said, as reported by VINO.
The corporation reiterated the improvements customers should expect once upgrades are fully implemented: a more reliable platform, smoother transactions and an improved overall experience each time bills are paid online. However, BVIEC has not provided a firm timeline for when all enhancements will be finished.
For customers who still encounter issues with the portal, BVIEC continues to encourage using the CIBC Caribbean App or visiting its customer service locations in Long Bush, Tortola, and Virgin Gorda to pay bills in person. Residents with persistent payment or account-access problems are advised to contact BVIEC directly for assistance.
BVIEC's restoration of the portal will be welcome news for many households and businesses across the territory, but the company has asked for ongoing patience as it completes the final stages of the upgrade. Local media outlet VINO has provided ongoing coverage of the outage and restoration and is the source of the timeline and company statements referenced in this report.
Primary source: VINO