Public Urged to Complete Service Survey
The Deputy Governor’s Office is calling on residents to complete the annual Public Service Transformation survey as the seven‑year modernisation programme continues. Officials say honest feedback from both members of the public and public officers is essential to shape the next phase of service improvements.
The Deputy Governor’s Office is urging Virgin Islands residents to take part in the annual Public Service Transformation impact survey, a key step in evaluating a seven‑year programme to modernise government services. Adams said the transformation journey began seven years ago with the ambition that the Virgin Islands Public Service could rank among the best in the world.
Archer Jr has expressed confidence the service can one day place between number one and number five globally, and officials say public feedback is central to reaching that goal. 'We want to know one simple thing: Has the public service been working for you?' Adams said. Residents are being asked to assess whether recent changes have made it easier to interact with the Government of the Virgin Islands and to be candid in their responses so planners can identify what is working and what still needs improvement.
There is a separate, parallel survey for public officers so staff can also contribute their perspectives on workplace reforms and service delivery. Adams stressed that both surveys are part of an annual review process and that input from employees is as important as feedback from the public.
Officials warned that the deadline to submit responses is approaching and urged people not to delay. The surveys are available online through official government channels, including the Government of the Virgin Islands website and the Deputy Governor’s Office communications platforms.
Residents who need assistance or prefer alternative ways to respond are advised to contact the Deputy Governor’s Office for guidance. The Public Service Transformation Programme is intended to improve responsiveness, efficiency and the quality of services offered to BVI residents, while also building the capacity and professionalism of public officers.
Over the past seven years the programme has pursued a range of reforms designed to modernise processes and make government interactions more user‑friendly. Officials say honest, constructive feedback will help set priorities for the next phase of development and ensure limited resources are directed to the areas that matter most to the community. 'We want you to be a part of this journey,' Adams said, urging both residents and public officers to complete their respective surveys before the deadline.
Primary source: VINO